Conditions of Use

Terms & Conditions

General terms and conditions

This site is owned and operated by Fashion Closet ("Fashion Closet", "we" or "us"). Office: 58 Jacey Road, Shirley, Solihull, B90 3LN, West Midlands. Vat No: 868 929351. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights

All rights, including copyright, in this website are owned by Fashion Closet. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Fashion Closet. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content

Fashion Closet has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Fashion Closet disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Fashion Closet shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer

Fashion Closet makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Fashion Closet shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Fashion Closet shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.


Delivery charges vary depending on the shipping service you select and cannot be refunded.

All orders are delivered by Royal Mail Recorded Delivery Service or Via FedEx Courier Services.

When your order is ready and shipped, you will be notified via e-mail and a tracking number will be provided to enable you to monitor the transit of your parcel. A signature on receipt will be required. If you have selected FedEx Courier Services, we will require your telephone number to enable the Driver to contact you if there is no-one indoors at the time of the delivery. Please make sure we have the best number to use.

For full details please refer to our Delivery Services and Charges section.


Occasionally, the postal services may delay the delivery of your order. This can be for various reasons. We will, of course provide you with a tracking number to enable you to monitor your parcel position during transit. We will also make every effort to keep you informed of any delays at our end.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon reception of full payment for the product(s) ordered.

If you have any issues, you may contact us on 0121 243 9683 and we will ensure every help is provided to remedy to the situation.

(In all cases you will be dealt with in accordance with your legal rights).

Cancellation right

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. For details of how to exercise this right please see our Returns and Refunds section.

Links to other websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Fashion Closet cannot accept any liability in respect of the use of these websites.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of FashionCloset or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Gift Vouchers Terms & Conditions

  • Gift vouchers can be redeemed at Fashion Closet online store
  • Gift vouchers may be exchanged for goods of a higher price than the value on the certificate on payment of the difference.
  • If any product purchased with a gift voucher is subsequently exchanged for a product of a lower price or a refund, any money owing will be added to your account as a debit against future purchases.
  • This gift voucher cannot be exchanged for cash.
  • If you do not spend the entire balance on the gift voucher the remaining balance will be available as a debit on your account.
  • Gift vouchers are available for £25-£50-£75 and £100. You will of course be able to purchase any multiples of that amount.
  • Gift vouchers are valid for 12 months. Any remaining balance will be cancelled on expiry of the validity period.
  • Please treat gift vouchers as cash. Fashion Closet will not accept liability for lost, stolen or damaged vouchers.
  • Gift vouchers cannot be returned or refunded, except in accordance with your legal rights.
  • Fashion Closet reserves the right to amend the terms and conditions of the gift voucher at any time. This does not affect your legal rights.

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