Returns
and CancelationsFc Wholesale offers a
14 Day Return and Cancelation policy on all purchases except
items on sales or heavily discounted.
Our 14-day returns
guarantee means that if you received the wrong item or a damaged
item, you can return it in its original
condition within 14 days from receipt for a refund. As a
wholesaler of ex-store and catalogue returns it is understood that
some lines may carry a small amount of faults, usually between 5-10%
of the stock. Those lines are sold cheaply and are non refundable.
In the listing, they will be indicated as store returns or catalogue
returns.
Fc Wholesale does not
offer a free returns service on items you wish to return for any
other reason. If you are not happy with your purchase, you may return it to us
at your cost for a credit note or a replacement item. No monetary
refund will be offered. This does not affect your statutory rights.
We will only
refund items if they are returned with their same ratio pack as
purchased.
If an item is missing from the ratio pack we will not issue a refund
for the whole pack. We will offer you a credit note against your
next purchase.
We will, at our
discretion, charge a 10% restocking fee for items returned without
care or clearly damaged after receipt.
Regular customers with whom we have a good working
relationship will not be charged a 10% restocking fee.
Pack your parcel
securely making sure you include a copy of your original shipping
note. Failure to provide a copy may result in credits being delayed.
Please mark your box clearly with the address listed below:
Fc wholesale Unit rear of
229-231, Lakey Lane, Hall Green, Birmingham, B28 8QT
Fc Wholesale is not
liable for parcels returned by customers unless the items are faulty
or incorrectly sent. In the event of lost parcel or insurance claim, it is the sender who
is responsible for processing the claim. We advise that you ensure
your parcel is covered for the value of its contents.
For any refund
processed, a confirmation will be sent to you via email or by post.
For any replacement, we will process your request within 48 hours,
however please allow 7 days turnaround from the time you send your
parcel back to us to redelivery. If you return an item and request
an alternative item at a higher price we will charge the difference.
Any refunds or difference in price will be credited to the original
payment Method.
Our 14 Day
Cancelation policy applies to all products with the exception of
products which have been worn, catalogue or store returns and underwear, which
are non-returnable. Swimwear, underwear and lingerie cannot be returned.
Your statutory rights are not affected.
If for any reason you
have a query regarding the delivery of your order, please call on
0121 243 9683 sales@fcwholesale.com
