General terms and
This site is owned and operated by Fashion Closet
("Fashion Closet", "we" or "us"). Office: 58 Jacey Road,
Shirley, Solihull, B90 3LN, West Midlands. Vat No: 868 929351.
If you want to ask us anything about these terms and conditions
or have any comments or complaints on or about our website,
All rights, including copyright, in this website are
owned by Fashion Closet. Any use of this website or its contents,
including copying or storing it or them in whole or part, other
than for your own personal, non-commercial use is prohibited
without the permission of Fashion Closet. You may not modify,
distribute or re-post something on this website for any purpose.
Fashion Closet has taken every care in the preparation
of the content of this website, in particular to ensure that
prices quoted are correct at time of publishing and all products
have been fairly described. However, orders will only be
accepted if there are no material errors in the description of
the goods or their prices as advertised on this website. All
prices are displayed inclusive of VAT. Packaging may vary from
that shown. We have made every effort to display as accurately
as possible the colours of our products that appear on the
website. However, as the actual colours you see will depend on
your monitor, we cannot guarantee that your monitor's display of
any colour will accurately reflect the colour of the product on
delivery. To the extent permitted by applicable law,
Fashion Closet disclaims all warranties, express or implied, as
to the accuracy of the information contained in any of the
materials on this website. Fashion Closet shall not be liable to
any person for any loss or damage which may arise from the use
of any of the information contained in any of the materials on
Damage to your
Fashion Closet makes every effort to ensure that this website is
free from viruses or defects. However, we cannot guarantee that
your use of this website or any websites accessible through it
won't cause damage to your computer. It is your responsibility
to ensure that the right equipment is available to use the
website and screen out anything that may damage it.
Fashion Closet shall not be liable to any person for any loss or
damage which may arise to computer equipment as a result of
using this website.
You are responsible for maintaining the confidentiality
of your password and account and any activities that occur under
your account. Fashion Closet shall not be liable to any person
for any loss or damage which may arise as a result of any
failure by you to protect your password or account.
All items are subject to availability. We will inform
you as soon as possible if the goods you have ordered are not
available by emailing you.
You are able to correct errors on your order up to the
point at which you click on ‘place order’ on the final page of
our ordering process.
Delivery charges vary depending on the shipping service you
select and cannot be refunded.
All orders are delivered by Royal Mail Recorded Delivery
Service or Via FedEx Courier Services.
When your order is ready and shipped, you will be notified via
e-mail and a tracking number will be provided to enable you to
monitor the transit of your parcel. A signature on receipt will
be required. If you have selected FedEx Courier Services, we
will require your telephone number to enable the Driver to
contact you if there is no-one indoors at the time of the
delivery. Please make sure we have the best number to use.
For full details please refer to our
Delivery Services and Charges
Occasionally, the postal services may delay the delivery of
your order. This can be for various reasons. We will, of course
provide you with a tracking number to enable you to monitor your
parcel position during transit. We will also make every effort
to keep you informed of any delays at our end.
Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify
you by email as soon as possible to confirm receipt of your
order. Our acceptance of your order will take place upon
reception of full payment for the product(s) ordered.
If you have any issues, you may contact us on 0121 243 9683
and we will ensure every help is provided to remedy to the
(In all cases you will be dealt with in accordance with your
Under the distance selling regulations you have the
legal right to cancel your order within seven working days of
receipt of the goods. For details of how to exercise this right
please see our
Returns and Refunds
Links to other
We have placed links on this website to other websites
we think you may want to visit. We do not vet these websites and
do not have any control over their contents. Fashion Closet
cannot accept any liability in respect of the use of these
Any disclaimers and exclusions of liability in these
terms & conditions shall not apply to any damages arising from
death or personal injury caused by the negligence of
FashionCloset or any of its employees or agents or fraud. These
disclaimers and exclusions shall be governed by and construed in
accordance with English Law. If any provisions of these
disclaimers and exclusions shall be unlawful, void or for any
reason unenforceable then that provision shall be deemed
severable and shall not affect the validity and enforceability
of the remaining provisions.
There may be legal notices on other areas of this website which
relate to your use of this website, all of which will, together
with these terms & conditions govern your use of this website.
Changes to legal
We reserve the right to change these terms & conditions
from time to time and you should look through them as often as
Law, jurisdiction and language
This website, any content contained herein and any
contract brought into being as a result of usage of this website
are governed by and construed in accordance with English Law.
The parties to any such contract agree to submit to the
exclusive jurisdiction of the courts of England and Wales. All
contracts are concluded in English.
These terms and conditions do not affect your legal rights.
Gift Vouchers Terms & Conditions
Gift vouchers can be redeemed at Fashion Closet online store
Gift vouchers may be exchanged for goods of a higher price
than the value on the certificate on payment of the difference.
If any product purchased with a gift voucher is subsequently
exchanged for a product of a lower price or a refund, any money
owing will be added to your account as a debit against future
This gift voucher cannot be exchanged for cash.
If you do not spend the entire balance on the gift voucher
the remaining balance will be available as a debit on your
Gift vouchers are available for £25-£50-£75 and £100. You
will of course be able to purchase any multiples of that amount.
Gift vouchers are valid for 12 months. Any remaining balance
will be cancelled on expiry of the validity period.
Please treat gift vouchers as cash. Fashion Closet will not
accept liability for lost, stolen or damaged vouchers.
Gift vouchers cannot be returned or refunded, except in
accordance with your legal rights.
Fashion Closet reserves the right to amend the terms and
conditions of the gift voucher at any time. This does not affect
your legal rights.